Hygiene & Safety Policy
Sponge-a-Ball is a personal hygiene item. For health and safety reasons, we cannot accept returns of products that have been opened, used, or removed from their original packaging.
This policy ensures the safety and cleanliness of all customers.
Eligibility for Returns
Returns may be accepted under the following conditions:
The item is unused and unopened
The return request is made within 14 days of delivery
The product is in its original packaging and condition
Items that do not meet these conditions are not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, you may request a replacement. Claims must be submitted within a reasonable timeframe after delivery and may require photo documentation of the product and packaging.
Upon review and approval, a replacement will be issued.
Non-Returnable Items
The following items are not eligible for return:
Refund Process
If a return is approved:
Refunds will be issued to the original payment method
Shipping costs are non-refundable
Customers may be responsible for return shipping costs unless the item was damaged or incorrect
Please allow several business days for the refund to process once approved.
Order Cancellations
Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
Policy Updates
We reserve the right to update or modify this Return Policy at any time. Any changes will be reflected on this page with an updated effective date.
