Shipping Policy
Thank you for choosing Sponge-a-Ball. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after purchase. Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been processed and shipped, you will receive a confirmation notification with tracking information.
Processing times may vary during peak seasons, product launches, or promotional periods.
Shipping Rates & Delivery Times
Shipping rates and delivery timeframes are calculated at checkout based on your location and selected shipping method.
Estimated delivery times may vary depending on:
Shipping destination
Carrier delays
Weather conditions
Customs processing (for international orders)
Please note that delivery timeframes are estimates and not guaranteed.
Domestic Shipping
We offer shipping within the United States. Standard shipping typically arrives within 3–7 business days after processing, depending on location.
International Shipping
International shipping may be available to select countries. Delivery timelines vary by destination and may take 7–21 business days or longer.
Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
Order Tracking
Once your order ships, tracking information will be provided so you can monitor delivery status.
Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.
If an order is returned due to an incorrect address, additional shipping charges may apply.
Lost or Delayed Packages
If a package is marked as delivered but cannot be located, please check with neighbors or your local carrier. We are not responsible for packages lost due to carrier error, theft, or delivery to an incorrect address provided at checkout.
Damaged Items
If your order arrives damaged, please retain all packaging materials and submit a claim within a reasonable timeframe. Claims may require photo documentation of the damaged product and packaging.
Changes to This Policy
We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated effective date.